GDPR Compliance
Bisibility AI is committed to full compliance with the General Data Protection Regulation (GDPR). Learn about your data rights and how we protect your personal information.
Last updated: October 22, 2025
Our GDPR Commitment
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018, in the European Union. Bisibility AI is fully committed to complying with GDPR requirements and protecting the privacy rights of all individuals whose personal data we process.
This page outlines our GDPR compliance measures, your rights as a data subject, and how you can exercise those rights when using our AI brand analytics platform.
Your Data Protection Rights
Right of Access
You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and access to that data.
Right to Rectification
You have the right to have inaccurate personal data corrected and incomplete personal data completed.
Right to Erasure
You have the right to request the deletion of your personal data under certain circumstances.
Right to Restrict Processing
You have the right to request the restriction of processing of your personal data in certain situations.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used format and transmit it to another controller.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes.
Lawful Basis for Processing
Under GDPR, we must have a lawful basis for processing your personal data. We process your data based on:
Contract Performance
Processing necessary for the performance of our service agreement with you, including account management, service delivery, and customer support.
Legitimate Interests
Processing necessary for our legitimate business interests, such as service improvement, security, and fraud prevention, balanced against your privacy rights.
Consent
Where you have given clear consent for specific processing activities, such as marketing communications and optional data collection.
Legal Obligation
Processing necessary to comply with legal obligations, such as tax reporting, regulatory compliance, and law enforcement requests.
Our Compliance Measures
We have implemented comprehensive measures to ensure GDPR compliance:
Data Processing Details
Data Controller
Bisibility AI Pvt. Ltd. is the data controller responsible for determining the purposes and means of processing your personal data. Our registered address is Gurugram, India.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee our GDPR compliance:
Email: dpo@bisibilityai.com
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods range from the duration of your subscription plus 7 years for business records.
International Transfers
When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms.
How to Exercise Your Rights
To exercise any of your GDPR rights, please contact us using the information below. We will respond to your request within one month of receipt, or within two months for complex requests.
Contact Methods
Email: privacy@bisibilityai.com
DPO Email: dpo@bisibilityai.com
Required Information
Please include your full name, email address, and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request.
Right to Complain
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority. However, we encourage you to contact us first so we can try to resolve any concerns directly.
You can find your local supervisory authority at:https://edpb.europa.eu/about-edpb/board/members_en
Updates to This Information
We may update this GDPR information from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated information on this page and updating the "Last updated" date.